1. Deliveries & Returns
- Delivery slots are subject to availability.
- Bulk orders may be subject to a different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 48 units, unless otherwise stated in writing by 7mall.shop.
- 7mall.shop will endeavour to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries such as weather, traffic, haze, etc. You agree that 7mall.shop shall not be liable for any deliveries made outside the delivery time frame. If your designated delivery location is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternative location and/or date.
- Please notify 7mall.shop immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.
- 7mall.shop uses proprietary cooling systems to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or free perishable items.
- 7mall.shop aims to provide our customers more options for receiving their orders. For certain deliveries, 7mall.shop provides the option for having your orders left at your doorstep as an “Unattended Delivery.” Please note that some orders won’t be eligible for Unattended Delivery. While our goal is to honour your preferences whenever possible, we can’t guarantee that our drivers will be able to meet these instructions under all circumstances. Please note that if you selected an Unattended Delivery and no one is available to accept delivery of the order, the Driver will leave your order unattended on or in front of your premises. While we encourage you to retrieve your groceries as soon as possible once delivered, our packaging is designed to maintain the correct temperature of your products for up to 1 hour after the end of your delivery window. Where you specifically instruct 7mall.shop to leave your delivery outside the door of the specified delivery address, such delivery (including unattended alcohol) shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.
- If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, 7mall.shop reserves the right to charge a restocking fee equal to the sum of (1) 100% of the total dollar value of your perishable items (since our perishable items are custom-ordered and guaranteed fresh) plus (2) a re-delivery or cancellation fee of S$10.00.
- 7mall.shop delivers case sizes of a variety of different goods, including laundry detergent, beverages, rice, etc. Given the heavy weight of some of these products, and our concern for the health of our drivers, we have purchase limits on a variety of these items on our website. Also in the interest of safety, we do not deliver to walk-ups (a building without an elevator) about the 5thfloor, or deliver more than 3 cases of beverages about the 4th floor. In the event of a broken elevator, we also do not ask our drivers to carry groceries more than 5 floors. Our technology cannot, and does not, enforce these limits. We ask our customers to abide by these service limitations, as we may limit deliveries when orders exceed these requirements. Again this limitation exists only to protect the health of our delivery staff. We appreciate your understanding and cooperation.
- We ask that you please check your order upon delivery. If you’re not completely happy with your fresh or perishable products, let us know within 3 hrs from your delivery date and we’ll give you a full refund. If there is any damaged or incorrect grocery product(s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hrs of your delivery date at email@example.com or call us at 64401258. 7mall.shop at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
- For items, including electronics, large items, or high value items over S$75, that are faulty, damaged, expired, or not as described on our website, please email us at firstname.lastname@example.org or call us at 64401258 within 7 days of your delivery date, and we’ll do our best to resolve the matter either by replacing the product or by issuing you a credit.
- We ask that all returned products are not used or expired, and in the original box and/or packaging. 7mall.shop reserves the right, but has no obligation to, inspect the returned product and to determine whether the product was rightfully returned in accordance with this paragraph. Where 7mall.shop exercises its right to inspect the product, 7mall.shop’s decision in respect of such returned products shall be deemed final and binding on you.
2. Promotions, Voucher Codes and other Privileges and Programmes
- Promotions, contests, privileges, and programmes are only valid for the time period specified by 7mall.shop and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.
- The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):
- Each Voucher Code is only eligible for a single use and is only valid for the time period specified by 7mall.shop.
- Use of any Voucher Code must be indicated at the time of checkout, and all information required by 7mall.shop must be provided. No retroactive use of the Voucher Code is permitted.
- Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
- A minimum spend may be required before use of the Voucher Code is permitted.
- Voucher Codes cannot be refunded, redeemed or exchanged for cash.
- Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by 7mall.shop, may be purchased by you and given to others.
- No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
- Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
- 7mall.shop reserves the right to verify the validity of any Voucher Code and to declare null and void and charge full price for items purchased, any Voucher Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
- 7mall.shop reserves the right to vary or impose such other terms and conditions, as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.
- Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.
- Where you are permitted to return any product to 7mall.shop for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, 7mall.shop may charge the delivery fee and/or the full value of the order without the promotion.
- 7mall.shop’s decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
- 7mall.shop reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.
- We have made every reasonable effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
- We reserve the right to limit the quantities of any products or Services that we offer.
- All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
- We reserve the right, at our sole discretion, to discontinue any product at any time.
- Any offer for any product or Services made on this Site is void when it is prohibited by law.
- We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
4. Product Information, Pricing and Payment
- 7mall.shop endeavors to provide you with accurate and up-to-date pricing, product and promotional information. However, we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. 7mall.shop shall not be liable for any errors in the pricing and product or promotional information listed on our Site or through our Services.
- The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site or through our Services.
- If the actual price of any item ordered by you is higher than that reflected on the Site or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorize us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
- Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:
- in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and
- in the event of any over-payment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
- All product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
- Payment for all orders shall be made in Singapore dollars.
- We accept payment for orders by MasterCard, Visa and Amex.
- By placing your order, you authorize us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
- 7mall.shop will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, 7mall.shop reserves the right to collect funds for any uncollected transactions owed to it. 7mall.shop may charge a fee of S$5 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing.
- If you fail to pay any fees or charges when due or if a redelivery or restocking fee is imposed, 7mall.shop may charge such amount directly to the credit card identified in your Customer Account Information and 7mall.shop may suspend or terminate your access to 7mall.shop services. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that 7mall.shop may incur in its efforts to collect any unpaid balances from you. Your right to use the 7mall.shop services is subject to limits established by 7mall.shop and/or by your credit card issuer.
5. Order, Pricing And Payments
- Delivery areas
- 7mall.shop delivers to most areas in mainland Singapore.
- All orders made by you are subject to stock availability. 7mall.shop reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.
- We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
- We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.
6. Account Information
- To access certain parts of the Site and Services, you will be required to sign-up for an account with 7mall.shop (“Account”) and select a user name (“User Name”) and password (“Password”).
- You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
- share or permit others to use your Account or Password; or
- assign or transfer your Account to any other person or entity.
- You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. 7mall.shop shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at: email@example.com You may not authorize others to use your user account, and you may not assign or otherwise transfer your user account to any other person or entity
- Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.
- Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by clicking here.
- Where a delivery address is associated with multiple Account(s) without our written authorization, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion, without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
- cancel any orders placed through such Account(s);
- cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s);
- prohibit such Account(s) or persons from participating in any promotions, contests or surveys of 7mall.shop; and/or
- merge, suspend and/or terminate such Account(s).
- We are 7mall.shop (“7mall”) and we own and operate this website (“Site”) at 7mall.shop. Throughout the Site, the terms “we”, “us” and “our” refer to 7mall.shop. 7mall.shop offers this website, including, without any limitation, applications and any related services including notifications, electronic mails (collectively, the “Services”) and any information, data, or other content or materials appearing or otherwise made accessible on or through the Services (collectively, the “Content”) from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
- We do not warrant that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
8. Intellectual Property And Limitations On Use
- All rights, title and interest in and to the Services, including all Content pursuant to the Services remains and/or shall be the copyright or intellectual property of either 7mall.shop or third parties providing the data (“Data Providers”) (as the case may be).
- You may not use the Site, Services, including all Content, for publication, distribution, transmission, retransmission, redistribution, broadcast, reproduction or circulation to anyone else unless with our express written consent.
- You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content obtained from the Service and/or Site unless with our express written consent.
- We hereby grant you a personal, limited, worldwide, royalty-free, non-assignable, non-transferable, revocable, non-exclusive license (without the right to sub-licence) to use the Site, Services and Content for the sole purpose of enabling you to use and enjoy the benefit of the Services in a manner prescribed by these Terms. Such license is subject to these Terms and does not include the distribution of any Content, modifying or otherwise making any derivative uses of the Site, Services and/or the Content (or any part thereof), the use of any scraping, data mining, robots or similar data gathering or extraction methods, downloading (other than page caching) any part of the Site, Services, Content or information contained therein except as expressly permitted on the Services, and any use of the Site, Services or Content other than for their intended purposes.
- The domain name on which the Site is hosted on is the sole property of 7mall.shop and you may not use or otherwise adopt a similar name for your own use.
9. Comments, Feedback, and Other Information
- You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. 7mall.shop reserves the right (but not the obligation) to review, remove or edit such content.
- You hereby grant 7mall.shop a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as 7mall.shop may require at its sole discretion. You further agree that 7mall.shop may use and publish your name in connection with such Comments.
10. User Comments, Feedback And Other Submissions
- If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
- We are and shall be under no obligation, including but not limited to, to:
- maintain any comments in confidence;
- pay compensation for any comments; or
- respond to any comments.
- By sending and/or posting your comments, you agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
- You agree to not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
11. Personal Information
12. Errors, Inaccuracies And Omissions
- Occasionally there may be information on our Site, in the Services and/or Content that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
- We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Site, Services, Content or on any related website is inaccurate at any time without prior notice to you.
- We undertake no obligation to update, amend or clarify information in the Site, Services, Content or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site, Services, Content or on any related website should be taken to indicate that all information in the Site, Services, Content or on any related website has been modified or updated.
13. Prohibited Uses
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
14. Disclaimer Of Warranties; Limitation Of Liability
- We do not guarantee, represent or warrant that your use of our Site, Services and/or Content will be uninterrupted, timely, secure or error-free.
- We do not warrant that the results that may be obtained from the use of our Site, Services and/or Content will be accurate or reliable.
- You agree that from time to time we may remove our Site, Services and/or Content for indefinite periods of time or cancel our Site, Services and/or Content at any time, without notice to you.
- You agree that your use of, or inability to use, our Site, Services and/or Content is at your own risk. Our Site, Services and/or Content and all products and services delivered to you through our Site, Services and/or Content are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
- In no case shall 7mall.shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation for any lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall only be limited to the extent permitted by law.
- The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
- Your sole and exclusive right and remedy against us in the case of dissatisfaction with the Services or any other grievance shall be your termination and discontinuation of access to or use of the Services or by notifying us that you no longer wish to use our Services.
18. Entire Agreement
19. Governing Law
21. Contact Information
22. Promotion Term and Condition
- The fruit basket promotion will supercede all others promotion.
- Fruit basket is available while stock last.