Can I return products to 7mall.shop?
Our goal is to make you happy! If you are not 100% satisfied with your purchase for any reason, please email us at Zarina@7mall.shop or call us at 64401258 within 7 days of your delivery date and we’ll do our best to assist you in resolving the matter.
How do I return an electronic product to 7mall.shop?
We are sorry you are not satisfied with your recent electronics purchase on 7mall.shop and would be happy to help you. Our policy for returns depends on when your purchase was delivered and why you would like to return your product.
Change of Mind
If you have changed your mind on a product that you have not yet opened and is in re-saleable condition, call us within 7 days of receiving your purchase to arrange a collection by our representative. Please return your item with all the original packaging and parts. This includes anything that was originally in the package, including flyers, plastic packaging, samples and free gifts. Do note that if you change your mind, 7mall.shop reserves the right to apply a collection fee.
If you have changed your mind and already opened the product, or if you change your mind after 7 days, we will not be able to accept a return request.
If your product is defective*, please call us within 7 days of receiving your purchase. Please provide us with the relevant documentation required (e.g. invoice, picture if the defect is visible and a description of the issue) to arrange a collection by our representative. Again, please return your item with all the original packaging and parts. Upon verification that there indeed is a manufacturing defect, we will refund your payment when we receive your return.
If your product is defective and you have missed the 7 day window for returns, please contact the manufacturer directly to redeem your warranty or access an exchange. 7mall.shop does not offer repair services.
*Defects due to product design, assembly, or manufacture. Excludes breakage and/or wear and tear from regular usage.
Scheduling your Return
For all return requests, please contact our customer service officers at Zarina@7mall.shop or 64401258 to schedule a pickup of your items. Please ensure that the items are packed in a protective box before handing it to the courier. 7mall.shop will not be able to process your return if the item is damaged during the return delivery.
Your refund will be issued when your items are received and assessed. Typically, this process takes 2 to 3 business days.
What should I do if I am unsatisfied with the items delivered to me?
If you are not satisfied with your items, please contact us within 24 hours of the delivery and provide the following details:
* Your order number.
* Why you are unsatisfied with your item.
We will do our best to make things right for you.